Welcome to the NASS Hotels website. These terms set out the rules for using our site and booking a stay with us — written with the same clarity with which we welcome every guest in Cuenca.
By accessing and using this site you accept these Terms of Use. If you do not agree with them, we kindly ask that you stop using the site.
This site is owned and operated by NASS Hotels, based in Cuenca, Ecuador. It brings together information about our seven properties, local guides, and a direct channel to book your stay.
You may use the site to learn about us, book a room, contact us, or read our local guides. We ask that you do not:
Bookings made through the site are processed by a specialised provider (for example, SecureBookings). The specific conditions for rates, cancellation, and payment are shown at the time of booking and form part of the accommodation contract.
In case of any discrepancy between general information on the site and the conditions shown in the booking engine, the latter prevails.
Rates and availability may change without notice until the booking is confirmed. We make reasonable efforts to keep information up to date, but we do not guarantee that the site is error-free at all times.
The texts, images, photographs, design, and NASS Hotels brand are protected by copyright and applicable law. Any commercial use requires our prior written consent.
The site may contain links to external services (for example, WhatsApp, Instagram, booking engines). We do not control those sites and accept no responsibility for their content or policies. We recommend reading their own terms before using them.
To the maximum extent permitted by Ecuadorian law, NASS Hotels shall not be liable for indirect damages, loss of profits, or any harm arising from the use or inability to use the site, except in the case of wilful misconduct or gross negligence on our part.
We may change the content of the site or these terms at any time by publishing the new version on this page with the «Last updated» date. Continued use of the site after a change means you accept it.
The handling of your personal information is governed by our Privacy Policy and Cookie Policy, which form part of these Terms.
These terms are governed by the laws of the Republic of Ecuador. Any dispute that cannot be resolved amicably will be submitted to the competent courts of the city of Cuenca.