Privacy Policy

At NASS Hotels we value your trust. This policy explains how we collect, use, and protect your personal information when you visit our website, book a stay, or get in touch with us — with the same discretion and care with which we welcome every guest in Cuenca.

1. Who we are

NASS Hotels is a hotel chain based in Cuenca, Ecuador, made up of seven properties: NASS Continental, NASS Casa del Águila, NASS Central Garden, NASS Loft Atahualpa, NASS Bed & Breakfast, NASS Pinar del Lago, and NASS del Sur.

For any question about this policy or your personal data, please write to us at info@nasshotels.com.

2. Information we collect

Information you provide

• Contact details: first name, last name, email, phone number.
• Booking details: dates of stay, room type, number of guests, particular preferences.
• Identification data required by Ecuadorian law at check-in (ID document or passport, nationality).
• Any message, comment, or request you send us by email, form, or WhatsApp.

Information collected automatically

• Technical data: IP address, browser type and version, operating system, language.
• Usage data: pages visited, time on site, referral source, interactions with the site.
• Cookies and similar technologies (see section 6).

3. How we use your information

We use your personal information only for the following purposes:

• To manage and confirm your reservation, check-in, and stay.
• To respond to your enquiries and keep you informed about your booking.
• To comply with legal, tax, and hotel-registration obligations required by Ecuadorian law.
• To improve the experience of using our website and the quality of our services.
• To send relevant communications about your stay (always related to your booking, never promotional emails without your consent).

4. Legal basis for processing

We process your personal data based on at least one of the following grounds:

• The performance of the accommodation contract you enter into with us.
• Your express consent, where applicable.
• Compliance with applicable legal obligations.
• Our legitimate interest in operating and improving the service, without affecting your fundamental rights.

5. Who we share your information with

We do not sell or rent your personal information to third parties. We share it only with:

• Booking providers that process payments and availability on our behalf (for example, SecureBookings).
• Public authorities when there is a legal duty to report (hotel guest registry, judicial requests).
• Technical providers that help us operate the site (hosting, analytics), always under confidentiality agreements.

6. Cookies and similar technologies

Our site uses cookies to remember your language preferences, measure page performance, and improve navigation. You can disable cookies from your browser settings; some site features may stop working correctly if you do. See our Cookie Policy for more detail.

7. Retention periods

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, and afterwards for the periods required by Ecuadorian law — for example, hotel registry and tax obligations.

8. Your rights

Under Ecuador’s Organic Law on Personal Data Protection and related regulations, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion when legally possible.
• Object to processing or withdraw your consent.
• Request portability of your data.
• File a complaint with the Superintendence of Personal Data Protection of Ecuador.

To exercise any of these rights, please write to us at info@nasshotels.com with the subject «Data Protection».

9. Information security

We adopt reasonable technical and organisational measures to protect your data against unauthorised access, loss, or alteration. However, no system on the internet is completely infallible; we recommend using strong passwords and not sharing sensitive information through unofficial channels.

10. International transfers

Some of our providers (for example, booking or analytics platforms) may store information on servers outside Ecuador. In every case we require appropriate contractual guarantees of data protection.

11. Minors

Our site is not directed at children under 14. We do not knowingly collect personal data from minors without the consent of their parent or legal guardian.

12. Changes to this policy

We may update this privacy policy from time to time. The current version will always be available on this page, with the «Last updated» date at the top.

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